Digital Delivery & Access Policy

Teacherz provides education services and digital products electronically. Teacherz does not sell or ship physical products. This policy explains how access to courses, subscriptions, resources, platforms and services is normally delivered.

After successful payment and enrolment confirmation, eligible access is provided through the appropriate Teacherz account, platform, email communication or learning environment. The exact method varies by Learning Solution.

eAcademe access may include TeacherzOS access, course dashboards, Live session schedules, Hybrid resources, Pulse content, assessments, learning materials, class links and programme information. Access is activated according to the selected programme and schedule.

TeachCraft access may be provided through TeacherzOS, scheduled online sessions, digital learning modules, resources or programme-specific environments.

Purchased or licensed resources may be made available through the user's Teacherz account, TeacherzVault, or a secure digital download/access mechanism. Users are responsible for accessing resources within any applicable licence or access period.

EduBlueprint may involve digital consultation, document delivery, curriculum materials, implementation resources, institutional workspaces or other agreed digital deliverables. Delivery timelines may depend on engagement scope.

TeacherzOS and TeacherzApps are accessed digitally through authorised accounts and supported devices. Access may depend on account role, product, plan, tier, institution, subscription status and administrative permissions.

Teacher on Demand is delivered digitally. After successful payment, Teacherz begins matching the request with an available teacher. Once matched, the session link or connection information is provided electronically.

A payment receipt does not always mean every service becomes usable instantly. Some programmes require teacher assignment, schedule activation, account provisioning, institutional setup or administrative review. Where applicable, the product page or confirmation communication explains the activation process.

If payment is complete but access is unavailable, first confirm you are signed in using the same account/contact details used at purchase. If the problem remains, contact TeazReach@teacherz.org with your transaction reference and service purchased.

Users are responsible for accurate contact and account information. If incorrect information prevents delivery, Teacherz will make reasonable efforts to correct access after the account holder is verified.

Temporary interruptions may occur because of maintenance, internet disruption, platform updates, third-party outages, security measures or circumstances outside Teacherz's reasonable control. Teacherz will work to restore affected services as reasonably practicable.

Teacherz currently does not provide courier delivery, physical-product dispatch, domestic shipping, international shipping, physical order tracking or physical-product returns.

Any future physical-product offering would be governed by separate terms published before such products are offered.