Refund & Cancellation Policy

Teacherz provides digital learning programmes, subscriptions, live teaching services, Teacher on Demand, digital resources, professional learning, educational services and software-based Learning Solutions.

Teacherz does not sell or ship physical products. Refund and cancellation eligibility depends on the service purchased and whether access or delivery has begun.

Digital resources, including downloadable TeacherzVault resources and other immediately accessible digital content, are generally non-refundable once accessed, downloaded or made available, except where the resource is materially defective, the wrong resource was supplied, access failed because of a Teacherz technical failure, or a refund is otherwise required by applicable law.

Where a course or programme has not begun and no material course access has been used, Teacherz may consider cancellation and refund requests subject to applicable product or enrolment terms. Once substantive course access, live teaching, digital materials or other programme benefits have been used, refunds may be restricted or unavailable.

Any product-specific refund condition displayed at checkout forms part of the applicable purchase terms.

For fixed-period subscriptions, cancelling does not automatically reverse completed or previously delivered access. Refund eligibility depends on whether the subscription has begun, whether benefits have been used and the applicable plan or law. Cancellation prevents future renewal where recurring renewal is supported.

A scheduled live tutoring session may be cancelled up to 24 hours before the scheduled session for a full refund, unless a different condition is displayed at booking. Later cancellations may not be refundable. Completed sessions are non-refundable except where Teacherz failed to provide the agreed service.

After successful payment, Teacherz attempts to match the learner with an available teacher within the stated matching window. If no eligible teacher is matched within that window, any automatic refund described at purchase will be initiated.

Once a teacher is matched and a live-session link has been issued, the user should join promptly. A matched session may be non-refundable if the learner does not join.

If you believe you were charged twice or charged an incorrect amount, contact Teacherz with the transaction details. Confirmed duplicate charges will be refunded.

Approved refunds are returned through the original payment method wherever possible. Banking or payment-provider processing times may apply after Teacherz initiates the refund.

Contact TeazReach@teacherz.org and provide the order or transaction reference, account email or Teacherz ID where applicable, service/course name, reason for the request and relevant supporting information.

Teacherz may update this policy as services evolve. Changes apply prospectively unless applicable law requires otherwise.