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OperationsTz-CAR-2026-017

Operations Administrator

Administer TeacherzOS platform operations for onboarded schools, plus general company operations — accounts, processes, and day-to-day administration.

Vacancy details

Team: Operations · TeacherzOS & General

Location: Remote - India (unless the vacancy conversation confirms another eligible location)

Experience: 2+ years

Detailed job description

Vacancy reference Tz-CAR-2026-017

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01

Role overview

Administer TeacherzOS platform operations for onboarded schools, plus general company operations — accounts, processes, and day-to-day administration. The person appointed will be expected to turn that purpose into measurable, well-documented outcomes while protecting learner, customer and company trust.

Team
Operations · TeacherzOS & General
Reports to
Head of Operations
Work pattern
Full-time · Remote
Location
Remote - India (unless the vacancy conversation confirms another eligible location)
Experience
2+ years
Probation
3 months
Role category
Operations
Vacancy reference
Tz-CAR-2026-017
02

What you will own

  • Run assigned operational workflows accurately, on time and with complete records.
  • Coordinate dependencies across teams and close hand-off gaps before they affect customers or delivery.
  • Maintain checklists, trackers, service levels and escalation paths for repeatable execution.
  • Investigate exceptions, document root causes and improve the process rather than treating only the symptom.
  • Prepare concise progress, capacity, risk and quality updates for the accountable lead.

Key collaborators

Operations · Customer support · Product teams · Finance and quality

03

Qualifications and criteria

Qualifications

  • A degree, diploma, or equivalent professional experience in operations, project coordination, administration, or a related discipline.

Essential criteria

  • Experience requirement: 2+ years.
  • Experience coordinating recurring operational work or complex projects.
  • Strong attention to detail, follow-through and written documentation.
  • Comfort working across multiple teams, priorities and deadlines.
  • Demonstrable capability in Operations management.
  • Demonstrable capability in Platform administration.
  • Demonstrable capability in Attention to detail.

Desired criteria

  • Experience with education delivery, marketplaces or digital services.
  • Working knowledge of project, CRM or workflow tools.
04

Probation (Your first 90 days)

The probation period is three months. Formal checkpoints normally take place around days 30 and 60 and before the end of month three. The Head of Operations records the evidence, decision and any agreed follow-up.

First 30 days

  • Complete role, product, policy, safeguarding, privacy and security onboarding.
  • Agree the role scorecard, working rhythm and immediate priorities with the Head of Operations.
  • Review existing work, evidence, risks, dependencies and stakeholder expectations before proposing material change.

Days 31-60

  • Own a defined workstream and deliver the first reviewed output against documented acceptance criteria.
  • Establish a reliable reporting, quality-check and escalation cadence.
  • Identify one recurring friction point and propose a measured improvement with an accountable owner.

Days 61-90

  • Deliver an agreed priority outcome end to end and present evidence of quality and impact.
  • Publish a practical forward plan with milestones, dependencies, risks and success measures.
  • Demonstrate effective collaboration and complete the probation checkpoint with no unresolved mandatory training or access actions.

Evaluation criteria and successful completion

  • Complete all mandatory onboarding, policy, safeguarding, privacy, security and role training assigned for the position.
  • Deliver the first agreed role output against documented acceptance criteria and respond constructively to review feedback.
  • Show credible, documented progress against the role's published success measures: Service levels are met; Operational errors decline; Handoffs are complete and traceable; Issues are resolved within agreed timeframes.
  • Meet the role's standards for attendance, communication, collaboration, record keeping, judgement and timely escalation.
  • Successful completion means the Head of Operations has recorded that the agreed milestones and role standards are met, with no unresolved critical performance, conduct, safeguarding or security concern. The decision and any follow-up actions are documented.
05

How success will be measured

  • Service levels are met
  • Operational errors decline
  • Handoffs are complete and traceable
  • Issues are resolved within agreed timeframes
06

What Teacherz offers

  • A competitive, industry-benchmarked total rewards package. The approved compensation range and benefit eligibility are confirmed before interview scheduling for the candidate's location and engagement type.
  • Role-based incentive opportunity may recognise reliable delivery, service quality, process improvement and accountable execution.
  • Remote-first work where the role permits it, with clear ownership, outcomes and team working rhythms.
  • Approved learning support for relevant courses, books and professional development, subject to policy and engagement type.
  • Access to the Teacherz products and approved AI or productivity tools required for the role.
  • Meaningful ownership and direct contribution to education products and services used by learners, educators and institutions.
  • Final benefit eligibility is confirmed in the written offer for the candidate's location and engagement type.
07

Working conditions and practical requirements

  • Work arrangement: Full-time · Remote. Any required time-zone overlap is agreed before an offer is made.
  • Probation period: three months. The written offer states the review process and any location-specific terms required by applicable law.
  • Working hours, leave, notice and engagement terms are stated in the written offer.
  • Any travel, on-site attendance or scheduled coverage requirement is disclosed before interview; candidates should not infer one from the job title.
  • The vacancy remains open until it is filled or removed from the Teacherz Careers page; no artificial publication or closing date is shown.
08

Selection process

  1. 1Short identity and eligibility screen covering country, dependent state or province, city, country calling code and phone number; work authorisation; qualification; professional licence or registration; experience; available days, hours and time zone; notice period; and any reasonable adjustment.
  2. 2Mandatory timed role simulation (a practical workflow exercise involving prioritisation, exception handling and stakeholder communication.) followed by reflection and a practical work product.
  3. 3Main application form covering CV, education, qualifications, employment history and evidence against the published criteria.
  4. 4PeopleOps review of the complete application, simulation transcript and practical evidence. Automated indicators do not make the hiring decision.
  5. 5Structured interview with the hiring team using the same core criteria for shortlisted candidates.
  6. 6Reference, identity, qualification and role-appropriate background checks, subject to consent and applicable law.
  7. 7Written offer stating compensation, applicable incentive structure, employment terms, start date, the three-month probation period and any role-specific conditions.
09

What to know before applying

Application checklist

  • Current CV or resume with dates and relevant outcomes.
  • Short statement explaining fit against the essential criteria.
  • Portfolio, work samples, lesson evidence or professional profile where relevant to the role.
  • Availability or notice period, current location and work-authorisation status.
  • Any reasonable adjustment required for the recruitment process.

Employment, privacy and safeguarding notes

  • Compensation: the approved range, applicable benefits and any role-based incentive structure are confirmed by PeopleOps before interview scheduling; Teacherz does not publish a figure that has not been approved for the candidate's location and engagement type.
  • Recruitment security: Teacherz never asks a candidate to pay a recruitment fee or purchase equipment on its behalf.
  • Data use: application information is used for recruitment and retained according to the Teacherz privacy and retention notices.
  • Equal opportunity: selection is based on role criteria and evidence. Candidates may request a reasonable adjustment at any stage.
  • Safeguarding: roles involving learners may require identity, qualification, reference and background checks appropriate to the work and applicable law.

Ready to apply?

Use the application form and quote Tz-CAR-2026-017. Teacherz will never ask a candidate to pay a recruitment fee.

Apply for this role